Frequently Asked Questions

The Knowledge Base has 356 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Social Security Number and Card
  2. Cards for Adults How do I apply for a new or replacement Social Security number card?
  3. Cards for Adults How do I change or correct my name on my Social Security number card?
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  1. Retirement
  2. How do I apply for Social Security retirement benefits?
  3. What happens if I work and get Social Security retirement benefits?
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  1. Online Services, my Social Security
  2. Online Services How do I apply for Social Security retirement benefits?
  3. Online Services How can I get a benefit verification letter?
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  1. Spouses, Children, Survivors
  2. Survivors How can I get a benefit verification letter?
  3. Children How can I get a benefit verification letter?
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  1. Disability
  2. How do I apply for Social Security disability benefits?
  3. How do I check the status of a pending application for benefits?
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  1. Your Social Security Payments
  2. General Payment Questions What is the maximum Social Security retirement benefit payable?
  3. Direct Deposit How can I sign up for or change direct deposit for my Social Security or Supplemental Security Income (SSI) payments?
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  1. Medicare
  2. How can I get a benefit verification letter?
  3. How can I change my address?
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  1. Supplemental Security Income [SSI]
  2. How can I get a benefit verification letter?
  3. How can I change my address?
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  1. Taxes, Credits, Funding
  2. Taxes Must I pay taxes on Social Security benefits?
  3. Taxes Must I pay Social Security taxes on my earnings after full retirement age?
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  1. Same-Sex Couples
  2. Do I qualify for benefits as a spouse if I am now in, or the surviving spouse of, a civil union or other non-marital legal relationship?
  3. I am receiving Social Security benefits. Must I tell Social Security I am in a civil union or other non-marital legal relationship?
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  1. General Questions
  2. General Questions How do I schedule, reschedule, or cancel an appointment?
  3. Death Records Where can I get a copy of the Death Master File?
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