Frequently Asked Questions

The Knowledge Base has 362 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Social Security Number and Card
  2. Cards for Adults How do I apply for a new or replacement Social Security number card?
  3. Cards for Adults How do I change or correct my name on my Social Security number card?
  4. Cards for Adults How long will it take to get a Social Security card?
  5. Cards for Adults Can I get a different Social Security number if I am a victim of identity theft?
  6. Cards for Children How long does it take to get my baby's Social Security card that I applied for in the hospital?
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  1. Retirement
  2. How do I apply for Social Security retirement benefits?
  3. What happens if I work and get Social Security retirement benefits?
  4. How can I plan for retirement?
  5. How do I check the status of a pending application for benefits?
  6. What is the maximum Social Security retirement benefit payable?
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  1. Online Services, my Social Security
  2. Online Services How do I apply for Social Security retirement benefits?
  3. Online Services How can I get a benefit verification letter?
  4. Online Services How do I apply for Social Security disability benefits?
  5. Online Services How can I change my address?
  6. Online Services How can I apply for Medicare if I am 65, but not ready to sign up for retirement benefits yet?
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  1. Spouses, Children, Survivors
  2. Spouses How can I get a benefit verification letter?
  3. Survivors How can I get a benefit verification letter?
  4. Children How can I get a benefit verification letter?
  5. Survivors How can I change my address?
  6. Spouses How can I change my address?
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  1. Disability
  2. How do I apply for Social Security disability benefits?
  3. How do I check the status of a pending application for benefits?
  4. Can I return to work while getting Social Security disability benefits?
  5. What are the eligibility requirements to get Social Security disability benefits?
  6. How can I get a record of my Social Security earnings?
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  1. Your Social Security Payments
  2. General Payment Questions What is the maximum Social Security retirement benefit payable?
  3. Direct Deposit How can I sign up for or change direct deposit for my Social Security or Supplemental Security Income (SSI) payments?
  4. General Payment Questions How much is the cost-of-living adjustment (COLA) and when will I get it?
  5. General Payment Questions What is the average monthly benefit for a retired worker?
  6. General Payment Questions If I get married, will it affect my benefits?
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  1. Medicare
  2. How can I get a benefit verification letter?
  3. How can I change my address?
  4. How can I apply for Medicare if I am 65, but not ready to sign up for retirement benefits yet?
  5. How do I check the status of a pending application for benefits?
  6. What is the monthly premium for Medicare Part B?
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  1. Supplemental Security Income [SSI]
  2. How can I get a benefit verification letter?
  3. How can I change my address?
  4. How do I check the status of a pending application for benefits?
  5. What is the Supplemental Security Income (SSI) program and how can I apply?
  6. What do I need to report to Social Security if I get Supplemental Security Income (SSI)?
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  1. Taxes, Credits, Funding
  2. Taxes Must I pay taxes on Social Security benefits?
  3. Taxes Must I pay Social Security taxes on my earnings after full retirement age?
  4. Taxes How can I have income taxes withheld from my Social Security benefits?
  5. Credits How do I earn Social Security credits and how many do I need to qualify for benefits?
  6. Taxes What is the current maximum amount of taxable earnings for Social Security this year?
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  1. Same-Sex Couples
  2. Do I qualify for benefits as a spouse if I am now in, or the surviving spouse of, a civil union or other non-marital legal relationship?
  3. When will Social Security begin paying benefits to same-sex married couples and surviving spouses?
  4. Do I qualify for benefits if I live in a place that prohibits or does not recognize same-sex marriages, civil unions, or other non-marital legal same-sex relationships?
  5. I am receiving Social Security benefits. Must I tell Social Security I am in a civil union or other non-marital legal relationship?
  6. I am in a same-sex marriage. Could that affect my Supplemental Security Income (SSI) payment?
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  1. Other Topics
  2. General Questions How do I schedule, reschedule, or cancel an appointment?
  3. Death Records Where can I get a copy of the Death Master File?
  4. General Questions How can I get food stamps?
  5. Representatives How do I become a representative payee for someone receiving Social Security or Supplemental Security Income (SSI) benefits?
  6. Death Records Can you provide a copy of a deceased person’s Social Security number application for genealogical research?
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