Frequently Asked Questions

The Knowledge Base has 443 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Social Security Number and Card
  2. Cards for Adults How do I apply for a new or replacement Social Security number card?
  3. Cards for Adults How do I change or correct my name on my Social Security number card?
  4. Cards for Adults How long will it take to get a Social Security card?
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  1. Retirement
  2. Earnings Effect on Retirement Benefits What happens if I work and get Social Security retirement benefits?
  3. General Retirement Questions What is the maximum Social Security retirement benefit payable?
  4. Retirement Planning How can I plan for retirement?
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  1. Online Services
  2. More Things You Can Do Online How can I get a benefit verification letter?
  3. Applying for Benefits How do I apply for Social Security retirement benefits?
  4. More Things You Can Do Online How can I get a Social Security Statement that shows a record of my earnings and an estimate of my future benefits?
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  1. my Social Security
  2. Creating a my Social Security Account What is a “my Social Security” online account and how do I get one?
  3. Creating a my Social Security Account Can I create a my Social Security account if I have a security freeze or a fraud alert on my credit report?
  4. Password & Login Problems How do I retrieve or change my account username or password for a my Social Security account if I have forgotten it?
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  1. Spouses, Children, Survivors
  2. Spouses What is the eligibility for Social Security spouse’s benefits and my own retirement benefits?
  3. Survivors Who can get Social Security survivors benefits and how do I apply?
  4. Survivors What should I do when someone dies?
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  1. Disability
  2. Can I return to work while getting Social Security disability benefits?
  3. What are the eligibility requirements to get Social Security disability benefits?
  4. If I get Social Security disability benefits and I reach full retirement age, will I then receive retirement benefits?
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  1. Your Social Security Payments
  2. General Payment Questions If I get married, will it affect my benefits?
  3. General Payment Questions When will I get my benefits if the payment date falls on a weekend or holiday?
  4. General Payment Questions How much will the COLA amount be for 2018 and when will I receive it?
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  1. Medicare
  2. What is the monthly premium for Medicare Part B?
  3. What is “Extra Help” under the Medicare prescription drug program and how can I apply?
  4. What is Medicare and who can get it?
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  1. Supplemental Security Income [SSI]
  2. What is the Supplemental Security Income (SSI) program and how can I apply?
  3. What do I need to report to Social Security if I get Supplemental Security Income (SSI)?
  4. If I get married, will it affect my benefits?
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  1. Taxes, Credits, Funding
  2. Taxes Must I pay taxes on Social Security benefits?
  3. Taxes How can I get a copy of my wage and tax statements (Form W-2)?
  4. Taxes How can I have income taxes withheld from my Social Security benefits?
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  1. Same-Sex Couples
  2. Do I qualify for benefits as a spouse if I am now in, or the surviving spouse of, a civil union, domestic partnership, or other non-marital legal relationship?
  3. I am in a same-sex marriage. Could that affect my Supplemental Security Income (SSI) payment?
  4. I am receiving Social Security benefits. Must I tell Social Security I am in a civil union or other non-marital legal relationship?
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  1. General Questions
  2. General Questions How do I schedule, reschedule, or cancel an appointment?
  3. Death Records Where can I get a copy of the Death Master File?
  4. Death Records Can you provide a copy of a deceased person’s Social Security number application for genealogical research?
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