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Protect Yourself from Scams

Frequently Asked Questions

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Files and Size:

Each request cannot exceed 50 files. Each file cannot exceed 25MB 

File format: 

Files cannot be encrypted or password protected. Files must be in one of the following formats: 

BMP 

JPEG 

TIF 

DOC 

JPG 

TIFF 

DOCX 

PDF 

XLS 

GIF 

PNG 

XLSX 

File name:

File names cannot exceed 150 characters. File names cannot include the following special characters: 
/ \ : * ? " < > | 

Images:

Images in digital format (scans and/or photographs) should be clear with all text readable. When taking photographs, position documents: 

  • Directly (not angled) under the camera
  • On a dark, non-reflective surface that is well-lit
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