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What should I do if I get a call claiming there's a problem with my Social Security number or account?

Frequently Asked Questions

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The file size limit is 25 MB. If your file is larger than that, try one of the following suggestions to reduce the PDF file size:

  • Read Adobe’s tutorial about how to reduce PDF file size.
  • If you have a scanner, print your document, scan it, and save it as a smaller size.
  • Use a smaller image format. Different image formats have varying sizes – JPEG files typically are the largest and PNG files are the smallest.
  • Take your document to an office supply store (e.g., Staples, FedEx Office, Kinkos, etc.) and ask them to shrink the document size to not exceed 25MB.
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