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What should I do if I get a call claiming there's a problem with my Social Security number or account?

Frequently Asked Questions

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The Upload Documents application is a new option that allows customers to submit forms and evidence electronically to the Social Security Administration (SSA). Once an SSA representative confirms that a form or piece of evidence is required and can be processed using Upload Documents, they will request consent to use this new feature. The representative will initiate the request for the forms or evidence through Upload Documents and ask for the customer’s email address. The customer will then receive an email with a link to the Upload Documents application. If the customer can no longer find the email, they can access the Upload Documents application here.

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