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What should I do if I get a call claiming there's a problem with my Social Security number or account?

Frequently Asked Questions

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A verification letter is sometimes called a “budget letter,” a “benefits letter,” a “proof of income letter,” or a “proof of award letter.” A benefit verification letter serves as proof that someone gets Social Security benefits, Supplemental Security Income (SSI), or Medicare.

As a representative payee, you can request a benefit verification letter for a beneficiary you represent by using your personal my Social Security account to access Representative Payee Services.

From there, select “Benefit Verification Letter” in the navigation bar at the right side of the page to immediately view, print, and save a copy of the letter.

You can call us to request a benefit verification letter at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m.

If you live outside of the United States, visit the Social Security Office of Earnings & International Operations page to find the office that serves your country of residence. If you ask us to mail you the letter, we will mail it within 10 business days to the representative payee’s address we have on file. Be sure to confirm or update your mailing address before requesting a benefit verification letter.

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