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What should I do if I get a call claiming there's a problem with my Social Security number or account?

Frequently Asked Questions

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We routinely release outreach notices in an effort to identify people eligible for Social Security benefits. From December 2020 through June 2022, we are mailing outreach notices to people who may be eligible for Supplemental Security Income (SSI) payments. SSI makes payments to disabled adults and children who have limited income and resources.

We established a dedicated phone line with a team of specialized employees to help people who receive this notice. These employees are SSI experts who will help callers explore eligibility and assist with SSI applications, if appropriate at the time of the call. We also established a separate phone number for people to call who need help in Spanish.

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