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What should I do if I get a call claiming there's a problem with my Social Security number or account?

Frequently Asked Questions

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If there is a problem with your Social Security number, we will mail you a letter. Generally, we will only contact you if you have requested a call or have ongoing business with us, but we will never:

  • Threaten you with arrest of legal action.
  • Suspend your Social Security number (SSN).
  • Demand immediate payment from you.
  • Require payment by cash, gift card, pre-paid debit card, internet currency, or wire transfer.
  • Ask for gift card numbers over the phone or to wire or mail cash.
  • Ask for personal details or banking information to give you a cost-of-living adjustment (COLA).

Fraudsters pretend to be government employees and claim there is identity theft or another problem with your SSN, account, or benefits. These criminals continue to evolve and find new ways to steal your money and personal information.

To learn more about fraud prevention and reporting go to the Protect Yourself from Social Security Scams and Scam Alert | Office of the Inspector General  pages.

If you receive a questionable call, hang up, and report the call to our Office of the Inspector General.

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