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Frequently Asked Questions

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Social Security’s new security process and federal guidelines require us to take extra measures to verify your identity online. It helps us ensure you are who you say you are and it protects your information.

In the past, we told you Social Security would never ask for your credit card number or other financial information. We have changed our policy. We offer you the choice to add extra security when you create an online account.

To add this feature, we will need additional information from you to verify your identity:

  • The last eight digits of your Visa®, Mastercard®, or Discover® credit card.
  • Social Security benefits amount.
  • Information from your W-2 tax form.
  • Information from a 1040 Schedule SE (self-employment) tax form.

Now, we may ask you for the last eight digits of your Visa, Mastercard, or Discover credit card or some other financial information. Once you give us this additional information, we will send you a letter in the mail in 5 to 10 business days. You will need this letter to complete the voluntary process to add extra security.

See my Social Security – Sign In Or Create An Account for more information.

Watch our video, my Social Security - Creating Your Account.

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