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Frequently Asked Questions

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When we verify your identity through an Identity Services Provider's “soft inquiry,” it will not change your credit score. Your report will show that Social Security made a soft inquiry. Lenders cannot view soft inquiries on your credit reports.

Soft inquiries are generally removed from your credit report after 12 months. We will not make any other inquiries when you use your my Social Security account.

Please be aware that if you have a fraud alert on your credit report you cannot create a my Social Security account online. You first must ask our Identity Services Provider to remove the alert. Contact your local Social Security office to create a personal my Social Security account without removing the fraud alert.

There is no charge to set up a personal my Social Security online account.

To set up an account, go to my Social Security – Sign In Or Create An Account.

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