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What should I do if I get a call claiming there's a problem with my Social Security number or account?

Frequently Asked Questions

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The Benefit Verification Letter, sometimes called a "budget letter," a "benefits letter," a "proof of income letter," or a "proof of award letter” serves as proof that you either:

  • Get Social Security benefits, Supplemental Security Income (SSI) or Medicare.
  • Have never received benefits or SSI.
  • Have applied for benefits.

You can request one online by using your my Social Security account, which will allow you to immediately view, print, and save a copy of the letter. You can call us to request one at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m.

If you receive benefits or have a pending application, you can request we mail you an application. We will mail your benefit verification letter within 10 business days, to the address we have on file. Be sure to confirm or update your mailing address in your personal my Social Security account. If you get SSI, you will need to contact us to update the address.

You cannot get a benefit verification letter online for another person, such as a spouse or child, unless the person is a beneficiary for whom you are an active representative payee.

For more information go to the Get your Social Security Benefit Verification Letter online page.

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