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Frequently Asked Questions

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A personal my Social Security account is an online service you can use to check your Social Security information and conduct some business with us. To find all the services available and how to create an account, go to our my Social Security page. You can trust that your information is safe with us. The Privacy Act of 1974 (5 U.S.C. § 552a) requires us to protect the information we collect from you. We respect your right to privacy and we protect it when you visit our website.

We partnered with Login.gov and ID.me to provide alternative methods for members of the public to access their personal my Social Security account. You may have previously created an account with Login.gov or ID.me. If not, you can create one.

When you access our website to sign in to your account, you will have the choice to sign in with a my Social Security username and password you previously created or to sign in with a Login.gov or ID.me account.

If this is your first time trying to access my Social Security, you must choose to sign in with a Login.gov or an ID.me account. You will be directed to Login.gov or ID.me to register for an account if you do not have one. After successfully registering for your Login.gov or ID.me account, you will be redirected to our website to read and agree to the my Social Security Terms of Service. From there, you can complete the registration and access your my Social Security account.

If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:

  • Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, 8:00 a.m. – 7:00 p.m. At the voice prompt, say “helpdesk”.
  • Contact your local Social Security office.

See How We Verify And Protect Your Identity for more information.

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