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SSA Transitioning Authentication Services to

Frequently Asked Questions

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A personal my Social Security account is an online service you can use to check your Social Security information and conduct some business with us. You can now create your new my Social Security account through our credential service providers, or

If you are unable to create an account or encounter a problem with your personal my Social Security account, call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, 8:00 a.m. – 7:00 p.m. or contact your local Social Security office.

For more information on the online services available and how to create an account, go to the What is an Account and Create an Account pages.

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