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What should I do if I get a call claiming there's a problem with my Social Security number or account?

Frequently Asked Questions

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To use the Upload Documents application, you must have extra security on your account. You can request to add extra security by selecting “Add Extra Security” in the Security Settings of your my Social Security account. We will mail you a code to complete the process. It is important to keep the email with the link to upload documents until you have received the code and completed the process to add extra security. Once you have successfully added Extra Security,

  1. Log out of your personal my Social Security account
  2. Return to the Upload Documents email and select the link provided.
  3. Log in to Upload Documents using your my Social Security login information to view what documents have been requested and to upload them.

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