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SSA Transitioning Authentication Services to Login.gov

Frequently Asked Questions

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Social Security employees do contact the public by telephone, mail, or email for business purposes. We may send you an email after a discussion that was either in person, over the phone, or after completion of an online action. We also send informational emails about our online services.

Also, if you have a personal my Social Security account, we send an email once a year, approximately 3 months before your birthday. This is to remind you to review your Social Security Statement online. Additionally, in your personal my Social Security account, you may have elected to receive courtesy notifications by email. If so, we will send you emails when we deliver new messages or notices to your personal my Social Security Message Center.

For related information, visit my Social Security Security and Protection.

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