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What should I do if I get a call claiming there's a problem with my Social Security number or account?

Frequently Asked Questions

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If there is a problem with your Social Security number or account, we will mail you a letter. Generally, we will only contact you if you have requested a call or have ongoing business with us, but we will never:

  • Threaten you with arrest of legal action.
  • Suspend your Social Security number (SSN).
  • Demand immediate payment from you.
  • Require payment by cash, gift card, pre-paid debit card, internet currency, or wire transfer.
  • Ask for gift card numbers over the phone or that you wire or mail cash.
  • Ask for personal details or banking information to give you a cost-of-living adjustment (COLA).

Fraudsters pretend to be government employees and claim your identity has been stolen or that there is another problem with your SSN, account, or benefits. These criminals continue to evolve and find new ways to steal your money and personal information.

To learn more about Social Security related scams go to the Protect Yourself from Social Security Scams and Scam Alert | Office of the Inspector General pages.

If you receive a questionable call, hang up, and report the call to our Office of the Inspector General.

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