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Frequently Asked Questions

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What should I do if I am having problems setting up a “my Social Security” online account or have access and/or password problems?

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If you are unable to create an account or encounter a problem with your my Social Security account, you may:

  • Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, 8:00 am – 7:00 pm. At the voice prompt, say “helpdesk”; or

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