Skip to content
alert Coronavirus (COVID-19) Updates

Frequently Asked Questions

Comments and Questions

Last Modified:
Views:

You must give us your identifying information and answer security questions for verification. First, we match the personal information you give us with the data we have in our records. You may also be asked to provide your State ID information (driver’s license, state identification card, or learner’s permit) to prove your identity.

To complete the State ID verification process, you must provide your:

  • Name.
  • Social Security Number.
  • Date of Birth.
  • Home Address.
  • Cell Phone Number (suggested).
  • Email Address.
  • State ID Document.

This verification process allows you to upload pictures of the front and back of the state issued ID or manually enter the State ID information (type of ID, ID number, issue state). We will also ask for information only you should know, such as your credit card number (only a portion), W-2/Self-Employment information, or Social Security direct deposit amount for verification. We will match the personal information you give us with the data we have in our records, using our Identity Services Provider to further verify your identity.

You can also still create a my Social Security online account if you do not have a state issued ID. However, you will be required to answer additional questions for identity verification purposes.

Social Security’s security process and federal guidelines require us to take extra measures to verify your identity online. It helps us ensure you are who you say you are and it protects your information.

See my Social Security – Sign In Or Create An Account

Watch our video, my Social Security – Creating Your Account:


Give us Feedback.

Did this answer your question?