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Frequently Asked Questions

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The my Social Security online account is a personal online service you can use to check your Social Security information and do some business with us. To find all of the services available and how to set up an account, go to my Social Security- Sign In Or Create An Account. You can trust that your information is safe with us. The Privacy Act of 1974 (5 U.S.C. § 552a) requires us to protect the information we collect from you. We respect your right to privacy and we protect it when you visit our website.

If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:

  • Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, 8:00a.m. – 7:00 p.m. At the voice prompt, say “helpdesk”.
  • Contact your local Social Security office.

See How We Verify And Protect Your Identity for more information.

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